Balanced Scoreboards Research Paper Example | Topics and Well Written Essays - 500 words

Balanced Scoreboards - Research Paper modelGiven that patients show that they are satisfied with the level of communication between them and the nurses, the hospital has been concerned most communication. As part of accomplishing its goals, the management has decided to consider communication as one of the priority sports stadiums to foster it in doing so (Lawrie Kalff & Andersen, 2005). The hospital is focused on the patients because they are the ones who are considered as clients. Without them, nothing brush off be achieved. Therefore, by establishing a culture of effective communication, their needs will be addressed without some(prenominal) constraints.However, for the higher scores, the hospital needs to make improvements in its areas of weakness. Although it has set good strategies, a lot mollify need to be done in order to perfect communication between the nurses and the patients. For this reason, it is suggested that it should train nurses to be critical listeners who consult their patients. Many clients complained of being ignored while making important decisions about their health. However, this is sooner discouraging because they feel neglected (Zaffron & Steve, 2009). So, for the communication process to be enhanced, the nurses should adopt the culture of consultation onwards giving out any prescription or treatment. Otherwise, they will be violating the principle of informed consent.The area that seems to be doing well, based on the balanced scorecard, is interpersonal communication. The nurses have embraced the culture of critical listening and persuasiveness. This has completed a good rapport between them and the patients. The other area is about intercultural communication. Although the facility serves people from respective(a) cultural backgrounds, they have been made comfortable by being culturally diversified. Meaning, everyone is given a modified treatment that does not go against their cultural